Job Title: Customer Support Specialist
Locations: Kaduna, Osun
Job Type: Full Time
Tijmaf Innovation Services is a business management firm, majorly into ICT Education, Installation and Consulting services.
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Bsc in Information Technology or relevant field.
- 1-5 years work experience.
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Application Closing Date
29th April, 2021.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the “Job Title” as the subject of your mail.