Description

Job Title: Customer Support Specialist

Locations: Kaduna, Osun

Job Type: Full Time

Tijmaf Innovation Services is a business management firm, majorly into ICT Education, Installation and Consulting services.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements

  • Bsc in Information Technology or relevant field.
  • 1-5 years work experience.
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Application Closing Date
29th April, 2021.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the “Job Title” as the subject of your mail.

Location